London Luton Airport website

As part of LLA’s £110m redevelopment, we teamed up with ico and Quba to help transform the airport’s online presence. As well as absorbing extensive user research, we carried out face-to-face interviews with heads of every department, from the Management Team to Terminal Operations and from Parking to Security. This insight gave us the knowledge to rethink the way information is structured, presented and expressed, developing a consistent, customer-friendly tone of voice in the process.

Brand designed by ico Design
Website designed by Quba